The Hub's Privacy Policy

The authenticity hub’s Privacy Statement

 

The authenticity hub (“we”) respect your privacy and honouring the trust you place in us when sharing your personal information with us, and as such we are proactively committed to protecting your privacy.

 

This policy is related to the personal information we collect from you and explains how it will be processed (your “information”).  

 

Please read the policy carefully to fully understand our views and practices regarding your personal data and how it will be managed in compliance with the General Data Protection Regulation (GDPR).

 

Kate Adamson is our nominated data controller responsible for handling your personal data in accordance with this privacy policy. If you have any requests or concerns regarding your personal information, or any queries regarding this Privacy Policy, please contact kate@theauthenticityhub.co.uk

 

 

What personal information do we collect?

 

The authenticity hub will collect the following information from you:

• Customer data: This includes your name, email address, billing address, phone number, social media contact details or anything else appropriate pertaining to how to contact you and work effectively with you. This may also include any login details, your date of birth, your interests or feedback on evaluation surveys. Our lawful ground for holding this information is to enable effective communication and contractual agreement between the authenticity hub and the client, to delivery services agreed.

• Usage Data: website usage information is collected using cookies. This website uses Google Analytics to track various metrics, including user and website visits.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

• Marketing Data: This includes your marketing and communication preferences. We process this data to enable you to partake in any promotional offers, free resources, competitions, or events. This will also help us to deliver effective and valuable social media and website content, and measure and understand the effectiveness of our marketing. Our lawful ground for processing is our legitimate interests which in this case are to measure and understand how customers are using our products/services, to develop them and to grow our business through effective marketing.

• Sensitive Data: We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about criminal convictions and offences.

 

How do we collect your data?

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The authenticity hub might collect your data in the following ways:

• Direct interactions where you provide this via forms on our website (or otherwise), or communicating directly with us via email, phone, social media or otherwise.

• When you subscribe to our service or publications;

• When you request resources or marketing to be sent to you;

• When you purchase our products or services;

• When you enter a competition, promotion, complete a survey or attend an event;

• When you provide us feedback

 

What do we do with your data?

 

We will only use your personal data when legally permitted to do so, including the following situations:

• In order to carry our the contractually agreed services;

• To share any information, products or services requested from us;

• Where you have opted to receive any marketing information pertaining to services, promotions, events or publications.

• Invoicing for services purchased;

• Communication regarding a booking you have made, or to book, change or cancel an agreed appointment

 

All personal information is protected by passwords and anti-virus support.  Your information is not shared with third parties for any form of marketing or joint ventures.

 

How do we share your information?

 

We share your personal data with your consent as above, or as necessary to complete any transaction or provide any product you have requested or authorised. We are committed to limiting the need for sharing your personal data with any Third Parties.

 

Where do we store your information?

 

All Information we process is processed and stored within the UK.

 

No third parties have access to your personal data unless the law allows them to do so.

 

Once we have received your information, we have a Data Protection regime in place to oversee the effective and secure processing of your personal data and we will use strict procedures and security features to try to prevent unauthorised access.

 

However, and unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site at transmission stage; any transmission is at your own risk.

 

 

How long do we store your information?

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
 

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
 

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after they stop being customers, after which time it will be destroyed.

 

The Information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

 

What are you rights?

 

If at any point you wish to know which information we are processing about you, or if you do not wish for us to process your Information anymore or if you believe the information we process on you is incorrect or obsolete you can request to see this information and/or have it corrected or deleted by us by contacting kate@theauthenticityhub.co.uk.

If you wish to raise a complaint on how we have handled your information, please contact us at the email address above to have the matter investigated.

 

If you are not satisfied with our response or believe we are processing your information not in accordance with the law you have the right to complain to the Information Commissioner’s Office.

 

Third Party Links and Cookies

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• This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

• You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

Changes to the authenticity hub’s Privacy Policy

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Any changes we make to our privacy policy in the future will be posted on th